Tripnastic is a very simple yet powerful platform which allows you to advertise and promote your tours and activities for tourists online, offering the user an attractive and unique experience which turns customer views to actual online bookings. Without doubt, a new sales and marketing channel for your brand, company and tourist services which is easy to manage and which does the sales work for you by getting you new customers.
How can I set myself up and starts selling my tours and activities on Tripnastic?
Setting yourself up on the platform is very easy, you only have to click on ‘Become a Tripnastic Operator’, register, and within no time you can start to upload tours and activities which will be shown on the website.
What happens once I set up and register?
Once you have registered and accepted our terms and conditions for Tourist Operators, Tripnastic will carry out a validation process and after that you can start to post the tours and activities that you have created to advertise on our platform.
How much does it cost to use Tripnastic?
It is completely free to use Tripnastic, to access new customers, and to start to sell tours on our website. You will only be charged a commission of between 10% and 12% for tours and activities bookings sold and confirmed. This commission contributes towards maintaining our service and launching new innovative projects to improve Tripnastic’s technology and user experience.
Who can be a Tripnastic Operator?
Any local legal tourist service Operator that has all its permissions to run tourist tours and activities in the destination where they are based.
Creating and uploading my tours and activities
How can I create and upload my trips?
Once registered you can start to create tours or activities to promote on our website. It is a very simple process but it requires you to previously prepare your descriptions and itineraries. We recommend using only the most impressive photographs you have to show the destination or activity(Remember a photo is worth a thousand words)
On this tab you should choose and attractive name for the tour or activity, including the country or countries it goes through, how many days or hours it lasts and the price. Remember that the price must be very competitive.
After the general description you must choose the photos that best highlight your tour or activity, paying particular attention to the one that will be the first and main photograph your potential customers will see on the website. It is also possible to add a short video which describes the destination or activity.
Itinerary and services included
It is also important to highlight the itinerary and what is included and not included in the tour, Remember to keep it simple yet very descriptive so that the customers are not left with any doubts.
Dates and prices
In this section you must include the departure dates and prices(Remember that they are always single prices per person). This is the most important part of the registration of new tours and activities and we request that you review and update it periodically to confirm that the indicated dates are still available and that the price is correct, particularly if it varies according to the dates.
Here you must include any special conditions such as cancellation policies specific to this tour or information about what the customers need to bring to fully enjoy themselves(eg hiking boots, diving masks, insect repellent, etc). Once you have uploaded all the information you save it and click on previsualization to see how your tour will be shown on the website. If you are happy with it, click on publish and in a few minutes your tour will appear on the website. We will also send you a confirmation email.
Managing my trips and activities
How can I change the descriptions, dates or itineraries of my tours?
You can access and edit your Tripnastic account anytime you like, changing the description, duration, dates, prices, itinerary and services included/not included.
How many trips or activities can I post on Tripnastic?
For the moment and throughout our launch phase we are not going to restrict the number of tours or activities that an operator posts on our website.
Managing my operator account
I have forgotten my password. What should I do?
If you have forgotten your password you can click on the link ’I don’t remember my password’ and we will automatically send you an email so that you can reset your password.
How can I change the email address to which my booking notifications are sent?
The email address to which you receive your booking notifications is, by defect, the one which is associated with your Tripnastic user profile. To change it, you can go into your user profile and add another email address
How can I confirm or cancel a booking?
When you receive a confirmed booking from a customer, we will send you an email with the information of the booking and a link so that you can access your account to confirm it. You have a time limit of 24 hours to do this although we recommend doing so as soon as possible(within 1 to 2 hours)
How can I download a report of how many views my tours have had?
Once you have gone into the user platform, in the main menu you can click on data analysis and you will be able to see the customers that have viewed your tours and activities, and the ratio of those who have actually booked so that you can see in real time how well our website is working for you.
Payments and invoices
Can I request that customers pay a deposit to book a tour?
In theory no, except for in special circumstances in which a deposit is required to guarantee the service. Tripnastic has the customer’s credit card details which they used to make the booking as a guarantee and we request the final payment from the customer 30 days before the tour or trip is due to commence.
How and when will Tripnastic pay me for the tour I am offering?
Every time a customer books one of your tours or activities, the final amount will be automatically sent to you by email. This amount can accumulate in your account and you can request payment at any time. The payment will be sent via bank transfer to the bank you have chosen and in the currency you have chosen. Please bear in mind that payment cannot be received until 20 days before the tour or activity is due to commence, except for the case of special tours that require an earlier payment.
Do I need to issue Tripnastic with an invoice for payment received?
No, Tripnastic will automatically issue an invoice in your name for the sales commission you receive so that you do not have to do any paperwork
What should I do if I do not receive payment?
If you do not receive your payment within the agreed dates you can contact our operator support team at +34 699 827 905 or by dropping us an email at firstname.lastname@example.org